Frequently Asked Questions

What are some things I should not do after a fire? In a fire, do not dispose of your personal property without photographing and preparing an inventory of your total loss and be sure to speak with your insurance adjuster prior to disposing of any items. Your insurance company will need this information to process your claim accurately.

What should I do during or after water or flood damage? Water from any type of flood may cause mold growth within 24 hours. The best thing a homeowner can do is to move any wet flooring items or furniture away from walls, which will help promote airflow in the area. This can reduce a lot of progressive damage until a restoration professional can help.

What can I do if I need to salvage my photos but I can't get to them immediately? If you cannot dry out your photos immediately, you can delay further damage by freezing your photos. Start with rinsing them gently, then place your clean photos in a plastic bag (zip bags are recommended), place them in a container and put them in the freezer. Be sure to consult a professional conservator before freezing any photos.

Do I have to use the repair contractor that my insurance company recommends? NO! You have the right to use any repair contractor you feel comfortable with. As written in your policy, it is up to the homeowner to choose the contractor they would like.

Do I need to get multiple estimates? No. Your insurance policy does not require multiple estimates. If you hire Catcon, Inc., one call does it all. We are fully prepared to handle your entire claim from beginning to end. That includes: 24 Hour Emergency Services, handling your personal property, dry cleaning needs, mold remediation, bio-hazard cleanup, odor elimination and complete property reconstruction. This is why we say: “One call does it all!”

What can I do if I’ve received the insurance payment and the mortgage company’s name has been included? We understand the process and if you request it, we will contact your mortgage company and provide them with the necessary claim documentation so they can process the insurance payment. They will process the payments so that the work can progress. We will assist in the mortgage company’s many property inspections. We’re happy to work with you on these and other complex issues.

Q: What can I do if my property was damaged by fire and I am concerned about future smoke damage issues? Catcon, Inc. uses a multi-step process to ensure your property has been completely decontaminated of all fire and smoke damage. That is why we are able to offer a written smoke odor warranty. It should be comforting to know we have never had a failure in our revolutionary odor control process. Your property and its contents will be returned to their original state, like the fire never happened.

Who will repair my property when my property has been damaged? As long as you are insured, you are in charge of your loss and are the only person who can choose to hire a repair contractor. Catcon, Inc. is a “full service” licensed and bonded Catastrophe Restoration Specialists. In all cases we work for you and pledge to return your property back to its pre-loss